REF 2021 Impact Case Study: Empowering translation workers in an increasingly automated language service industry


Description of impact

Translation is a vital facilitating component of the globalised economy, and a multi-billion USD industry in itself. The position of the human translation workforce is threatened by the (often hasty) adoption of AI-led machine translation (MT) by Language Service Providers (LSPs). By investigating the overlooked human aspects in MT-incorporated workflows, Dr. Akiko Sakamoto and Dr. Begona Rodríguez de Céspedes’ work mapped a route to cement human skills into the translation process, and maintain a sustainable professional workforce for the future industry. Their recommendations were adopted by educational and professional organisations in the EU, UK and Japan, which continue to shape best practice around technology adoption for their members and commercial subscribers.
Impact statusClosed
Impact date20162020


  • REF2021