REF2014 Impact Case Study: Enhancing Support for Victims of Fraud

Impact: Societal Impacts

Description of impact

Research undertaken by the Centre for Counter Fraud Studies has influenced major national policy changes and the services they and other bodies provide to support victims. It also demonstrates how the research has informed policy-makers of the significant impact of fraud on victims, stimulating changes in the services offered; with the Sentencing Council conducting a review of sentencing for fraud related offences.

Who is affected

Fraud prevention authorities; SMEs; Victims of Fraud.


The research relates to both individual and small and medium enterprises (SMEs) victims of fraud. Two projects identified three key areas of findings: First, inadequate organisational structures for the provision of services to fraud victims, requiring greater central coordination. Second, the significant impact of fraud on victims, with the level of financial loss not necessarily that important. Third, gaps in the provision of services provided by bodies to fraud victims.
The research on individual victims of fraud has had a significant impact on policy development by public, private and voluntary bodies in relation to the services and structures created to support fraud victims. Most significantly by influencing the decision to create Action Fraud and the services provided to support victims by other bodies such as the National Fraud Authority (NFA), Serious Fraud Office (SFO) and Office of Fair Trading (OFT). Action Fraud is now the single point of reporting for fraud related offences. This research has also had a very positive impact in supporting the actual victims of fraud and their families.
Impact statusOpen
Category of impactSocietal Impacts
Impact levelBenefit (delivered impact)


  • fraud


  • REF2014