Giampaolo Viglia

Search results

• 2023

  How to enhance the sustainable disposal of harmful products

  Acuti, D., Lemarie, L. & Viglia, G., 1 Jan 2023, In: Technological Forecasting and Social Change. 186, Part B, 11 p., 122151.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Disposal 100%
  • Product 66%
  • Proximity 33%
  • Policy 33%
  • Consumer 33%
  9 Downloads (Pure)
• 2022

  How to overcome the intention-behavior gap in sustainable tourism: a perspective article for Tourism Agenda 2030

  Viglia, G. & Acuti, D., 25 Aug 2022, (Early online) In: Tourism Review. 5 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • tourism 100%
  • Sustainable Service 80%
  • Ecotourism 60%
  • Economic Growth 40%
  • United Nations 40%

• How to shape consumer reaction to corporate environmental communications: accentuating the negative to build trust can elicit favorable intentions and behaviors

  Pino, G., Viglia, G., Nataraajan, R., Peluso, A. M. & Pichierri, M., 1 Mar 2022, In: Journal of Advertising Research. 62, 1, 26 p.

  Research output: Contribution to journal › Article › peer-review

  • Intention 100%
  • Behavior 100%
  • Communication 66%
  • Trust 66%
  • shape 33%

• Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

  Dwivedi, Y. K., Hughes, L., Baabdullah, A. M., Ribeiro-navarrete, S., Giannakis, M., Al-debei, M. M., Dennehy, D., Metri, B., Buhalis, D., Cheung, C. M. K., Conboy, K., Doyle, R., Dubey, R., Dutot, V., Felix, R., Goyal, D. P., Gustafsson, A., Hinsch, C., Jebabli, I., Janssen, M., & 22 othersKim, Y., Kim, J., Koos, S., Kreps, D., Kshetri, N., Kumar, V., Ooi, K., Papagiannidis, S., Pappas, I. O., Polyviou, A., Park, S., Pandey, N., Queiroz, M. M., Raman, R., Rauschnabel, P. A., Shirish, A., Sigala, M., Spanaki, K., Wei-han Tan, G., Tiwari, M. K., Viglia, G. & Wamba, S. F., 1 Oct 2022, In: International Journal of Information Management. 66, 55 p., 102542.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • environment 100%
  • people 100%
  • interactions 100%
  • policy 100%
  • Social Interaction 100%
  220 Downloads (Pure)

• Would you like to add a gratuity? When explicit requests hamper tipping

  Dyussembayeva, S., Viglia, G., Nieto-Garcia, M. & Mattila, A. S., 1 Feb 2022, In: Journal of Business Research. 139, p. 908-917

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Size 100%
  • size 100%
  • Service Provider 66%
  • Experiments 66%
  • Customer 33%
• 2021

  Adopting revenue management strategies and data sharing to cope with crises

  Viglia, G., De Canio, F., Stoppani, A., Invernizzi, A. C. & Cerutti, S., 1 Dec 2021, In: Journal of Business Research. 137, p. 336-344 9 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Strategy 100%
  • Revenue 100%
  • data 100%
  • Collaboration 66%
  • management 66%

• Competitors or complements: a meta-analysis on the effect of Airbnb on hotel performance

  Yang, Y., Nieto-Garcia, M., Viglia, G. & Nicolau, J. L., 17 Oct 2021, (Early online) In: Journal of Travel Research. 20 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • hotels 100%
  • performance 57%
  • Airbnb 57%
  • Performance 57%
  • supply 42%
  14 Downloads (Pure)

• Forty years of The Service Industries Journal: a bibliometric review

  Viglia, G., Kumar, S., Pandey, N. & Joshi, Y., 16 Nov 2021, (Early online) In: The Service Industries Journal.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Service Industries 100%
  • Periodicals 80%
  • Bibliometrics 40%
  • industry 40%
  • management 40%
  16 Downloads (Pure)

• How the hospitality industry reacts to COVID‐19: structural, managerial and tactical factors

  Piga, C., Viglia, G., Abrate, G. & De Canio, F., 24 Nov 2021, (Early online) In: Journal of Revenue and Pricing Management. 14 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Specific Industry 100%
  • Pricing 100%
  • Approach 50%
  • Environment 50%
  • Strategy 50%

• How to design good experiments in marketing: types, examples, and methods

  Viglia, G., Zaefarian, G. & Ulqinaku, A., 1 Oct 2021, In: Industrial Marketing Management. 98, p. 193-206 14 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  • Experiments 100%
  • Experimental Design 100%
  • design 75%
  • marketing 75%
  • Marketing 50%

• How to develop a quality research article and avoid a journal desk rejection

  Dwivedi, Y., Hughes, L., Cheung, C., Conboy, K., Duan, Y., Dubey, R., Janssen, M., Jones, P., Sigala, M. & Viglia, G., 13 Sep 2021, (Accepted for publication) In: International Journal of Information Management.

  Research output: Contribution to journal › Editorial › peer-review

  • Researcher 100%
  • reviews 33%
  • Assessment 33%
  • Journal Editor 33%
  • Time 16%

• Message framing, company trustworthiness, and consumer reaction to corporate environmental communications

  Pino, G., Viglia, G., Nataraajan, R., Peluso, A. M. & Pichierri, M., 30 Sep 2021, (Accepted for publication) In: Journal of Advertising Research.

  Research output: Contribution to journal › Article › peer-review

  • Communication 100%
  • Intention 50%
  • Behavior 50%
  • Trust 50%
  • power 50%

• The effect of financial scarcity on discretionary spending, borrowing, and investing

  SarialAbi, G., Ulqinaku, A., Viglia, G. & Das, G., 11 Oct 2021, (Early online) In: Journal of the Academy of Marketing Science.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • resources 100%
  • surveys 66%
  • spending 66%
  • expenditures 66%
  • Expenditure 66%

• The seven lives of Airbnb. The role of accommodation types

  Bresciani, S., Ferraris, A., Santoro, G., Premazzi, K., Quaglia, R., Yahiaoui, D. & Viglia, G., 1 May 2021, In: Annals of Tourism Research. 88, 13 p., 103170.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Physical 100%
  • distance 100%
  • Accommodation 100%
  • Options 50%
  • Travellers 50%
  170 Downloads (Pure)
• 2020

  A comparison of hotel ratings between verified and non-verified online review platforms

  Figini, P., Vici, L. & Viglia, G., 26 Feb 2020, (Early online) In: International Journal of Culture, Tourism and Hospitality Research.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • reviews 100%
  • dynamics 27%
  • hotels 27%
  • comparative evaluations 18%
  • convergence 18%
  229 Downloads (Pure)

• A review of experiments in tourism and hospitality

  Viglia, G. & Dolnicar, S., 10 Jan 2020, In: Annals of Tourism Research. 80, 102858.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Research Worker 100%
  • Tourism 100%
  • Experiments 100%
  • tourism 100%
  • Hospitality 75%
  1051 Downloads (Pure)

• Be social! The impact of self-presentation on peer-to-peer accommodation revenue

  Nieto García, M., Muñoz-gallego, P. A., Viglia, G. & González-benito, Ó., 1 Sep 2020, In: Journal of Travel Research. 59, 7, p. 1268-1281 14 p., 0.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Revenue 100%
  • Self-Presentation 66%
  • values 50%
  • sellers 50%
  • Social Values 33%
  429 Downloads (Pure)

• Customers’ willingness to disclose personal information throughout the customer purchase journey in retailing: the role of perceived warmth

  Aiello, G., Donvito, R., Acuti, D., Grazzini, L., Mazzoli, V., Vannucci, V. & Viglia, G., 1 Dec 2020, In: Journal of Retailing. 96, 4, p. 490-506 17 p., 0.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Customer 100%
  • Information 88%
  • information 88%
  • Personal Information 77%
  • Purchase 44%
  152 Downloads (Pure)

• Do consumers care about CSR in their online reviews? An empirical analysis

  D’Acunto, D., Tuan, A., Dalli, D., Viglia, G. & Okumus, F., Feb 2020, In: International Journal of Hospitality Management. 85, 9 p., 102342.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Corporate Volunteering 100%
  • reviews 100%
  • Consumers 60%
  • dimensions 60%
  • Hospitality 40%
  276 Downloads (Pure)

• It makes me feel vulnerable! The impact of public self-disclosure on online complaint behavior

  Dyussembayeva, S., Viglia, G., Nieto-Garcia, M. & Invernizzi, A. C., 1 Jul 2020, In: International Journal of Hospitality Management. 88, 9 p., 102512.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Control 100%
  • reviews 100%
  • control 100%
  • Locus of Control 66%
  • Vulnerability 66%
  106 Downloads (Pure)

• Strategic consumer behavior in online hotel booking

  Masiero, L., Viglia, G. & Nieto-garcia, M., 1 Jul 2020, In: Annals of Tourism Research. 83, 102947.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • cancellation 100%
  • Consumers 100%
  • risks 75%
  • hotels 75%
  • industry 25%
  141 Downloads (Pure)

• Stronger together? Tourists’ behavioral responses to joint brand advertising

  Can, A. S., Ekinci, Y., Viglia, G. & Buhalis, D., 3 Sep 2020, In: Journal of Advertising. 49, 5, p. 525-539 15 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Brand 100%
  • advertising 88%
  • Advertising 77%
  • Tourist 66%
  • Search 44%
  34 Downloads (Pure)

• Vulnerable consumer engagement: how corporate social media can facilitate the replenishment of depleted resources

  Fletcher-Brown, J., Turnbull, S., Viglia, G., Chen, T. & Pereira, V., 14 Jul 2020, (Early online) In: International Journal of Research in Marketing. 0, p. 0 0.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Consumer 100%
  • Consumers 86%
  • resources 33%
  • Social Media 26%
  • Resources 26%
  212 Downloads (Pure)
• 2019

  An investigation into the effects of joint advertising on tourists' behaviour

  Can, A. S., Ekinci, Y. & Viglia, G., 9 Jul 2019, p. 521-522. 2 p.

  Research output: Contribution to conference › Abstract › peer-review

  Open Access

• Book review: Emotional Intelligence in Tourism and Hospitality

  Viglia, G. & Rodrigo, P., 14 Sep 2019, (Early online) In: Tourism Management. 77, 2 p.

  Research output: Contribution to journal › Book/Film/Article review › peer-review

  Open Access

  • Tourism 100%
  • Emotional Intelligence 100%
  • Hospitality 100%
  • tourism 100%
  • ISBN 50%

• Food information presentation: consumer preferences when eating out

  Bray, J., Hartwell, H., Price, S., Viglia, G., Kapuściński, G., Appleton, K., Saulais, L., Perez-Cueto, F. J. A. & Mavridis, I., 5 Aug 2019, In: British Food Journal. 121, 8, p. 1744-1762 19 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Information 100%
  • information 50%
  • Food 35%
  • food 35%
  • Food Product 35%
  170 Downloads (Pure)

• Paying before or paying after? Timing and uncertainty in pay-what-you-want pricing

  Viglia, G., Maras, M., Schumann, J. & Navarro-Martinez, D., 1 Aug 2019, In: Journal of Service Research. 22, 3, p. 272-284 13 p., 0.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Pricing 100%
  • Consumption 100%
  • Service Industries 66%
  • Profits 50%
  • Restaurant 33%
  976 Downloads (Pure)

• Personal or product reputation? Optimizing revenues in the sharing economy

  Abrate, G. & Viglia, G., 1 Jan 2019, In: Journal of Travel Research. 58, 1, p. 136-148 13 p., 0.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Reputation 100%
  • Revenue 100%
  • Sharing Economy 75%
  • economy 75%
  • Information 50%
  608 Downloads (Pure)

• Predicting consumers’ cheating behavior. The role of mental representation of goods and psychological ownership

  Viglia, G., Tassiello, V., Gordon-Wilson, S. & Grazzini , L., 22 Aug 2019, (Early online) In: Psychology and Marketing.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Ownership 100%
  • Goods 50%
  • Consumers 50%
  • ownership 50%
  • Counselling 12%
  70 Downloads (Pure)

• Preface: Proceedings of the 9th Advances in Hospitality and Tourism Marketing and Management Conference

  Ekinci, Y., Sharples, L., Viglia, G. & Gursoy, D., 12 Jul 2019, Proceedings of the 9th Advances in Hospitality and Tourism Marketing and Management Conference. Ekinci, Y., Sharples, L., Viglia, G. & Gursoy, D. (eds.). University of Portsmouth, p. 12 1 p.

  Research output: Chapter in Book/Report/Conference proceeding › Foreword/postscript

  Open Access

  • Tourism Marketing 100%
  • management 62%
  • marketing 62%
  • Conferences 50%
  • Hospitality 50%

• Revenue and yield management: a perspective article

  Viglia, G. & Abrate, G., 28 Aug 2019, (Early online) In: Tourism Review.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Revenue Management 100%
  • management 62%
  • Pricing 50%
  • yields 37%
  • Managers 25%
  663 Downloads (Pure)

• Technological disruptions in services: lessons from tourism and hospitality

  Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S. & Hofacker, C., 14 May 2019, (Early online) In: Journal of Service Management .

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Experience 100%
  • Service 100%
  • Tourism 83%
  • tourism 83%
  • Hospitality 66%
  675 Downloads (Pure)

• The dimensions of hotel customer ratings that boost RevPAR

  Nieto-Garcia, M., Resce, G., Ishizaka, A., Occhiocupo, N. & Viglia, G., 1 Jan 2019, In: International Journal of Hospitality Management. 77, p. 583-592 10 p., 0.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Information 100%
  • Maximization 75%
  • Revenue 75%
  • Multiple-Criteria Decision Analysis 50%
  • data 50%
  311 Downloads (Pure)

• The impact of dynamic price variability on revenue maximization

  Abrate, G., Nicolau, J. L. & Viglia, G., 1 Oct 2019, In: Tourism Management. 74, p. 224-233 10 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • prices 100%
  • Statistical Dispersion 88%
  • Prices 77%
  • Revenue 66%
  • dynamics 44%
  519 Downloads (Pure)

• When empathy prevents negative reviewing behavior

  Pera, R., Viglia, G., Grazzini , L. & Dalli, D., 22 Mar 2019, In: Annals of Tourism Research. 75, p. 265-278

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Empathy 100%
  • Research 75%
  • reviews 75%
  • Reliability 25%
  • Construal 25%
  235 Downloads (Pure)
• 2018

  Beyond chemistry: the role of employee emotional competence in personalized services

  Matute, J., Palau-Saumell, R. & Viglia, G., 8 Feb 2018, (Early online) In: Journal of Services Marketing. 14 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Employees 100%
  • employees 100%
  • Service Industries 63%
  • Fitness 54%
  • Trust 54%
  510 Downloads (Pure)

• How handwriting reduces negative online ratings

  Tassiello, V., Viglia, G. & Mattila, A. S., 7 Jun 2018, (Early online) In: Annals of Tourism Research.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Emotional Empathy 100%
  • Practical Implication 50%
  • Boundary Condition 50%
  • Field Experiment 50%
  • Contexts 50%
  87 Downloads (Pure)

• Humanize your business. The role of personal reputation in the sharing economy

  Mauri, A. G., Minazzi, R., Nieto-García, M. & Viglia, G., 1 Jul 2018, In: International Journal of Hospitality Management. 73, p. 36-43 8 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Popularity 100%
  • Sharing Economy 80%
  • economy 80%
  • Reputation 60%
  • Decision Making Tool 40%
  615 Downloads (Pure)

• Loss or gain? The role of message framing in hotel guests’ recycling behaviour

  Grazzini , L., Rodrigo, P., Aiello, G. & Viglia, G., 31 Dec 2018, In: Journal of Sustainable Tourism. 26, 11, p. 1944-1966 31 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Information Theory 100%
  • Messages 100%
  • losses 42%
  • recycling 42%
  • hotels 42%
  1008 Downloads (Pure)

• The determinants of conversion rates in SME e-commerce websites

  Di Fatta, D., Patton, D. & Viglia, G., 1 Mar 2018, In: Journal of Retailing and Consumer Services. 41, p. 161-168 8 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • conversion 100%
  • Conversion Rate 100%
  • websites 66%
  • e-Commerce 66%
  • Websites 50%
  653 Downloads (Pure)

• The determinants of stakeholder engagement in digital platforms

  Viglia, G., Pera, R. & Bigné, E., Aug 2018, In: Journal of Business Research. 89, p. 404-410

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Stakeholder 100%
  • Stakeholders 100%
  • Determinants 40%
  • Stakeholder Engagement 40%
  • Consumers 40%
  1885 Downloads (Pure)

• When co-creation pays: stimulating engagement to increase revenues

  Tu, Y., Neuhofer, B. & Viglia, G., 23 Feb 2018, (Early online) In: International Journal of Contemporary Hospitality Management.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Customer Integration 100%
  • Customer 87%
  • Customers 87%
  • Willingness to Pay 75%
  • values 75%
  712 Downloads (Pure)
• 2017

  Book review: Marketing in Food, Hospitality, Tourism and Events

  Viglia, G., García, M. N. & Pera, R., 1 Dec 2017, In: Tourism Management. 63, p. 351-352 2 p.

  Research output: Contribution to journal › Book/Film/Article review › peer-review

  Open Access

  • Tourism 100%
  • Marketing 100%
  • Food 100%
  • Hospitality 100%
  • food 100%

• When distinction does not pay off - investigating the determinants of European agritourism prices

  Viglia, G. & Abrate, G., 1 Nov 2017, In: Journal of Business Research. 80, p. 45-52

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Agritourism 100%
  • Hospitality 75%
  • Prices 50%
  • prices 50%
  • Databases 25%
  199 Downloads (Pure)
• 2016

  Entrepreneurial overconfidence and its impact upon performance

  Invernizzi, A. C., Menozzi, A., Passarani, D. A., Patton, D. & Viglia, G., 28 Nov 2016, (Early online) In: International Small Business Journal. 20 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Entrepreneurs 100%
  • failures 75%
  • Enterprise 75%
  • data 25%
  • levels 25%
  851 Downloads (Pure)

• Exploring how video digital storytelling builds relationship experiences

  Pera, R. & Viglia, G., 1 Dec 2016, In: Psychology and Marketing. 33, 12, p. 1142-1150

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Experience 100%
  • Consumers 85%
  • Story-Telling 57%
  • Digital Storytelling 42%
  • Communities 28%
  1403 Downloads (Pure)

• Price competition within and between airlines and high speed trains: the case of the Milan-Rome route

  Abrate, G., Viglia, G., García, J. S. & Forgas-Coll, S., 1 Apr 2016, In: Tourism Economics. 22, 2, p. 311-323 13 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • prices 100%
  • Prices 100%
  • Airline 75%
  • competition 50%
  • Specific Industry 50%
  231 Downloads (Pure)

• Strategic and tactical price decisions in hotel revenue management

  Abrate, G. & Viglia, G., Aug 2016, In: Tourism Management. 55, p. 123-132 10 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • Prices 100%
  • prices 100%
  • Specific Industry 40%
  • Pricing 40%
  • Databases 20%
  1516 Downloads (Pure)

• The exploration of hotel reference prices under dynamic pricing scenarios

  Viglia, G., Mauri, A. & Carricano, M., Jan 2016, In: International Journal of Hospitality Management. 52, p. 46-55 10 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • prices 100%
  • Prices 90%
  • Pricing 40%
  • Experiments 30%
  • Consumers 30%
  992 Downloads (Pure)

• The influence of e-word-of-mouth on hotel occupancy rate

  Viglia, G., Minazzi, R. & Buhalis, D., 10 Oct 2016, In: International Journal of Contemporary Hospitality Management. 28, 9, p. 2035-2051 17 p.

  Research output: Contribution to journal › Article › peer-review

  Open Access

  File

  • reviews 100%
  • hotels 50%
  • Consumers 42%
  • Regression Analysis 21%
  • dimensions 14%
  131 Downloads (Pure)