A base of knowledge, mobile, and web 2.0 technologies for connected e-government

E-Government is an evolving field with continually changing practice and priorities. It is also a global phenomenon, from the richest and most technologically developed nations to the poorer and less technologically developed countries, involving a range of latest Information and Communication Technologies (ICT) and diverse methodologies. In such a dynamic field spanning all sectors of the governments and societies, it is difficult for e-government researchers and practitioners to identify the trends in the e-government activity and learn from previous cases and experiences. In this context, the aim of this chapter is to present an in-depth evaluation of e-government practice and research since 2007, to provide insight on research practicalities and emerging issues in e-government activity, and to identify the trends and technologies. The chapter also focuses on the current mobile and Web 2.0 technologies and examines the practicalities of using mobile technologies in various countries such as USA, Canada, UK, Austria, Japan, and others, as well as the practicalities of Web 2.0 technologies in some domains such as government, regulation, cross-agency cooperation, law enforcement, etc. This chapter presents a framework based on the mobile and Web 2.0 technologies in the context of e-government activity. In addition, the authors propose a framework for a government-people relationship. We hope to make a contribution for researchers, practitioners, policy makers, and people interested in e-government by providing a base of the e-government domain knowledge, practice, and framework. Additionally, the chapter illustrates how the implementation of mobile and Web 2.0 technologies support connected e-government.