A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

Andreea Molnar; Vishanth Weerakkody; Ramzi El-Haddadeh; Habin  Lee; Zahir Irani

doi:10.1007/978-3-642-38862-0_27

A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

Andreea Molnar, Vishanth Weerakkody, Ramzi El-Haddadeh, Habin Lee, Zahir Irani

School of Creative Technologies

Brunel University London

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Abstract

This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.

Original language	English
Title of host publication	Grand successes and failures in IT. public and private sectors
Subtitle of host publication	IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings
Editors	Yogesh K. Dwivedi, Helle Zinner Henriksen, David Wastell, Rahul De’
Place of Publication	Berlin
Publisher	Springer
Pages	436-450
ISBN (Electronic)	9783642388620
ISBN (Print)	9783642388613
DOIs	https://doi.org/10.1007/978-3-642-38862-0_27
Publication status	Published - 2013
Event	Grand Successes and Failures in IT - Bangalore, India Duration: 27 Jun 2013 → 29 Jun 2013

Publication series

Name	IFIP advances in information and communication technology
Publisher	Springer
Volume	402
ISSN (Print)	1868-4238

Conference

Conference	Grand Successes and Failures in IT
Country/Territory	India
City	Bangalore
Period	27/06/13 → 29/06/13

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10.1007/978-3-642-38862-0_27

http://link.springer.com/chapter/10.1007/978-3-642-38862-0_27

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Molnar, A., Weerakkody, V., El-Haddadeh, R., Lee, H., & Irani, Z. (2013). A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. In Y. K. Dwivedi, H. Z. Henriksen, D. Wastell, & R. De’ (Eds.), Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings (pp. 436-450). (IFIP advances in information and communication technology; Vol. 402). Springer. https://doi.org/10.1007/978-3-642-38862-0_27

Molnar, Andreea ; Weerakkody, Vishanth ; El-Haddadeh, Ramzi et al. / A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. editor / Yogesh K. Dwivedi ; Helle Zinner Henriksen ; David Wastell ; Rahul De’. Berlin : Springer, 2013. pp. 436-450 (IFIP advances in information and communication technology).

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title = "A framework of reference for evaluating user experience when using high definition video to video to facilitate public services",

abstract = "This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.",

author = "Andreea Molnar and Vishanth Weerakkody and Ramzi El-Haddadeh and Habin Lee and Zahir Irani",

year = "2013",

doi = "10.1007/978-3-642-38862-0_27",

language = "English",

isbn = "9783642388613",

series = "IFIP advances in information and communication technology",

publisher = "Springer",

pages = "436--450",

editor = "Dwivedi, {Yogesh K.} and Henriksen, {Helle Zinner} and David Wastell and Rahul De{\textquoteright}",

booktitle = "Grand successes and failures in IT. public and private sectors",

note = "Grand Successes and Failures in IT ; Conference date: 27-06-2013 Through 29-06-2013",

}

Molnar, A, Weerakkody, V, El-Haddadeh, R, Lee, H & Irani, Z 2013, A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. in YK Dwivedi, HZ Henriksen, D Wastell & R De’ (eds), Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. IFIP advances in information and communication technology, vol. 402, Springer, Berlin, pp. 436-450, Grand Successes and Failures in IT, Bangalore, India, 27/06/13. https://doi.org/10.1007/978-3-642-38862-0_27

A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. / Molnar, Andreea; Weerakkody, Vishanth; El-Haddadeh, Ramzi et al.

Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. ed. / Yogesh K. Dwivedi; Helle Zinner Henriksen; David Wastell; Rahul De’. Berlin : Springer, 2013. p. 436-450 (IFIP advances in information and communication technology; Vol. 402).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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T1 - A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

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AU - Weerakkody, Vishanth

AU - El-Haddadeh, Ramzi

AU - Lee, Habin

AU - Irani, Zahir

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Y1 - 2013

N2 - This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.

AB - This paper proposes the use of high definition video to video as a means to facilitate the adoption of public services. High definition video can be delivered over the public Internet infrastructure by using a Right of Way platform that guarantees no interference from unwanted traffic. In this paper, we discuss the benefits of using high definition video to video communication in the public sector to facilitate services such as health, education and city experience/administration. Drawing from the dominant theories on Information Communication Technology we then propose a framework of reference to evaluate user experience of such services based on the Unified Theory of Acceptance and Use of Technology 2 (Venkatesh et al., 2012), the Information Systems success model (DeLone & McLean, 1992) and inclusion of the perception on information privacy.

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BT - Grand successes and failures in IT. public and private sectors

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A2 - Henriksen, Helle Zinner

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T2 - Grand Successes and Failures in IT

Y2 - 27 June 2013 through 29 June 2013

ER -

Molnar A, Weerakkody V, El-Haddadeh R, Lee H, Irani Z. A framework of reference for evaluating user experience when using high definition video to video to facilitate public services. In Dwivedi YK, Henriksen HZ, Wastell D, De’ R, editors, Grand successes and failures in IT. public and private sectors: IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2013, Bangalore, India, June 27-29, 2013. Proceedings. Berlin: Springer. 2013. p. 436-450. (IFIP advances in information and communication technology). doi: 10.1007/978-3-642-38862-0_27

A framework of reference for evaluating user experience when using high definition video to video to facilitate public services

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