A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

Vijay Pereira, Valerie Anderson

Research output: Contribution to journalArticlepeer-review

Abstract

Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to ‘role model’ systematic HR practices.
Original languageEnglish
Pages (from-to)223-231
Number of pages9
JournalJournal of World Business
Volume47
Issue number2
DOIs
Publication statusPublished - Apr 2012

Keywords

  • Human resource management
  • Human resource outsourcing
  • Human resource offshoring
  • Business process outsourcing

Fingerprint

Dive into the research topics of 'A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India'. Together they form a unique fingerprint.

Cite this