A longitudinal examination of HRM in a human resources offshoring (HRO) organization operating from India

Vijay Pereira, Valerie Anderson

    Research output: Contribution to journalArticlepeer-review

    Abstract

    Human resources offshoring (HRO) forms a significant part of the Indian business process offshoring (BPO) market. This paper assesses HRM in the emergent HRO sector. Longitudinal case-study research enables an in-depth examination of the development of HRM practices in an HRO organization where offshored HR services are delivered from two different cities in India. The paper highlights the development of HR activities focused on extrinsic incentives, rewards and penalties to influence employee behaviour. These practices are mediated by indigenous traditions, the nature of the service offering; management style and an aspiration to ‘role model’ systematic HR practices.
    Original languageEnglish
    Pages (from-to)223-231
    Number of pages9
    JournalJournal of World Business
    Volume47
    Issue number2
    DOIs
    Publication statusPublished - Apr 2012

    Keywords

    • Human resource management
    • Human resource outsourcing
    • Human resource offshoring
    • Business process outsourcing

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