A systematic review of publications on perceptions and management of chronic medical conditions using telemedicine remote consultations by primary healthcare professionals April 2020 to December 2021 during the COVID-19 pandemic

Arzaq Ahmed, Mahdi Mutahar, Arwa A. Daghrery, Nassreen H. Albar, Ismail Qasem I. Alhadidi, Ali Mohammed Asiri, Nezar Boreak, Ahmed Audah S. Alshahrani, Mansoor Shariff, Mosa A. Shubayr, Mohammed M. Al Moaleem

Research output: Contribution to journalLiterature reviewpeer-review

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Telemedicine technologies allow distribution of health-related services and information and can include electronic and telecommunication technologies, remote patient and clinician contact, referral and prescribing, patient education, and monitoring. This systematic review aimed to evaluate publications on the perceptions and management of chronic medical conditions using telehealth remote consultations by primary healthcare professionals between April 2020 and December 2021 during the COVID-19 pandemic.

Electronic databases, including Cinhal, PubMed, Science Direct, and ProQuest were searched to extract qualitative studies relevant to the topic. Inclusion criteria were developed based on the Population, Exposure, and Outcomes scoping framework. The target population was healthcare professionals working in primary care settings. Included studies encompassed various types of telemedicine, such as synchronous telemedicine, video conferencing, telephone conversations, and smart devices.

Eight studies were included. Synchronous telemedicine was highly effective in ensuring the continuity of careand treatment, providing patients with convenience, improved access to treatment, and earlier disease management. Video conferencing and telephone consultations were the most common methods used. Challenges included concerns about patient privacy, technology literacy, and acceptance. Telemedicine was commended for its ability to provide access to immediate expert medical advice and eliminate the need for long-distance travel, contributing to increased patient compliance.

Synchronous telemedicine is a promising solution for managing chronic conditions during and after the COVID-19 pandemic, offering benefits to patients and healthcare professionals. To maximize its potential, concerns regarding patient privacy, confidentiality, and technology literacy need to be addressed. Proper legislation and regulations are required for long-term success of telemedicine, making it a valuable component of healthcare systems.
Original languageEnglish
Article numbere943383
Number of pages16
JournalMedical Science Monitor
Early online date11 Jan 2024
Publication statusEarly online - 11 Jan 2024


  • adult mutlisystem inflammatory disease
  • COVID-19 related
  • multiple chronic conditions
  • telemedicine

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