Adapting performance and emotional support feedback to cultural differences

Muhammad Sidi-Ali; Judith Masthoff; Matt Dennis; Jack Kopecky; Nigel Beacham

doi:10.1145/3320435.3320444

Adapting performance and emotional support feedback to cultural differences

Muhammad Sidi-Ali
, Judith Masthoff
, Matt Dennis
, Jack Kopecky
, Nigel Beacham

School of Computing

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

609 Downloads (Pure)

Abstract

This paper investigates adaptation of feedback to learners’ cultural backgrounds. First, we investigate how to portray the cultural background of a learner. Second, we present a qualitative focus-group study, investigating how participants from different cultures believe culture affects the kind of feedback given to a learner. Finally, we present an empirical study on how humans adapt feedback based on the cultural background of learners to inspire an algorithm. Our investigations resulted in a set of stories which can be used to reliably portray a person’s culture when investigating cultural adaptation in indirect experiments and user as wizard studies. They also provided insights into the adaptations people make to cultural differences.

Original language	English
Title of host publication	Proceedings of the 27th Conference on User Modeling, Adaptation and Personalization
Place of Publication	New York
Publisher	Association for Computing Machinery
Pages	318-326
Number of pages	9
ISBN (Electronic)	978-1-4503-6021-0
ISBN (Print)	978-1-4503-6021-0
DOIs	https://doi.org/10.1145/3320435.3320444
Publication status	Published - 7 Jun 2019
Event	27th Conference on User Modeling, Adaptation and Personalization - Golden Bay Beach Hotel, Larnaca, Cyprus Duration: 9 Jun 2019 → 12 Jun 2019 Conference number: 27 http://www.cyprusconferences.org/umap2019/

Conference

Conference	27th Conference on User Modeling, Adaptation and Personalization
Abbreviated title	UMAP'19
Country/Territory	Cyprus
City	Larnaca
Period	9/06/19 → 12/06/19
Internet address	http://www.cyprusconferences.org/umap2019/

Keywords

Feedback
Culture
Adaptation
E-Learning

Access to Document

10.1145/3320435.3320444

post-print
© ACM 2019. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in UMAP '19 Proceedings of the 27th ACM Conference on User Modeling, Adaptation and Personalization, http://dx.doi.org/10.1145/3320435.3320444.
Accepted author manuscript (Post-print), 142 KB

Cite this

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title = "Adapting performance and emotional support feedback to cultural differences",

abstract = "This paper investigates adaptation of feedback to learners{\textquoteright} cultural backgrounds. First, we investigate how to portray the cultural background of a learner. Second, we present a qualitative focus-group study, investigating how participants from different cultures believe culture affects the kind of feedback given to a learner. Finally, we present an empirical study on how humans adapt feedback based on the cultural background of learners to inspire an algorithm. Our investigations resulted in a set of stories which can be used to reliably portray a person{\textquoteright}s culture when investigating cultural adaptation in indirect experiments and user as wizard studies. They also provided insights into the adaptations people make to cultural differences. ",

keywords = "Feedback, Culture, Adaptation, E-Learning",

author = "Muhammad Sidi-Ali and Judith Masthoff and Matt Dennis and Jack Kopecky and Nigel Beacham",

note = "Expected DOI: 10.1145/3320435.3320444; 27th Conference on User Modeling, Adaptation and Personalization, UMAP'19 ; Conference date: 09-06-2019 Through 12-06-2019",

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doi = "10.1145/3320435.3320444",

language = "English",

isbn = "978-1-4503-6021-0",

pages = "318--326",

booktitle = "Proceedings of the 27th Conference on User Modeling, Adaptation and Personalization",

publisher = "Association for Computing Machinery",

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Sidi-Ali, M, Masthoff, J, Dennis, M, Kopecky, J & Beacham, N 2019, Adapting performance and emotional support feedback to cultural differences. in Proceedings of the 27th Conference on User Modeling, Adaptation and Personalization. Association for Computing Machinery, New York, pp. 318-326, 27th Conference on User Modeling, Adaptation and Personalization, Larnaca, Cyprus, 9/06/19. https://doi.org/10.1145/3320435.3320444

Adapting performance and emotional support feedback to cultural differences. / Sidi-Ali, Muhammad; Masthoff, Judith; Dennis, Matt et al.
Proceedings of the 27th Conference on User Modeling, Adaptation and Personalization. New York: Association for Computing Machinery, 2019. p. 318-326.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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AU - Beacham, Nigel

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AB - This paper investigates adaptation of feedback to learners’ cultural backgrounds. First, we investigate how to portray the cultural background of a learner. Second, we present a qualitative focus-group study, investigating how participants from different cultures believe culture affects the kind of feedback given to a learner. Finally, we present an empirical study on how humans adapt feedback based on the cultural background of learners to inspire an algorithm. Our investigations resulted in a set of stories which can be used to reliably portray a person’s culture when investigating cultural adaptation in indirect experiments and user as wizard studies. They also provided insights into the adaptations people make to cultural differences.

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KW - Culture

KW - Adaptation

KW - E-Learning

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T2 - 27th Conference on User Modeling, Adaptation and Personalization

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Adapting performance and emotional support feedback to cultural differences

Abstract

Conference

Keywords

Access to Document

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Cite this