An exploration of the role duality experienced by HR professionals as both implementers and recipients of HR practices: evidence from the Indian railways

Vijay Pereira, Rita Fontinha

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    Abstract

    The effectiveness of Human resource (HR) management practices has been empirically assessed in diverse ways throughout the literature. This innovative study focuses on the duality of HR professionals. experiences as both implementers and, concurrently, as recipients or internal customers of HR practices given that they are also employees of the organization. We hypothesize that HR professionals experience HR practices more favorably from an implementer perspective as compared to an internal customer perspective. We further hypothesize that these differences in experiences are likely to be influenced by HR professionals. hierarchical position in the HR department.
    Original languageEnglish
    Pages (from-to)127-142
    JournalHuman Resource Management
    Volume55
    Issue number1
    Early online date23 Mar 2015
    DOIs
    Publication statusPublished - 19 Jan 2016

    Keywords

    • Indian Railways
    • assessment of HR practices
    • HR professionals
    • hierarchy
    • duality of roles
    • attribution theory
    • intraorganizational power

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