An exploration of the role duality experienced by HR professionals as both implementers and recipients of HR practices: evidence from the Indian railways

The effectiveness of Human resource (HR) management practices has been empirically assessed in diverse ways throughout the literature. This innovative study focuses on the duality of HR professionals. experiences as both implementers and, concurrently, as recipients or internal customers of HR practices given that they are also employees of the organization. We hypothesize that HR professionals experience HR practices more favorably from an implementer perspective as compared to an internal customer perspective. We further hypothesize that these differences in experiences are likely to be influenced by HR professionals. hierarchical position in the HR department.