Approaches to supplier quality assurance

P. Head, Barbara Savage

    Research output: Contribution to conferencePaperpeer-review


    The role of ISO 9000 has been considered a key element in the process of Supplier Quality Assurance (SQA). However many people now see its role as limited. This paper reports on the findings of a survey carried out in the UK to investigate current practice relating to the customer supplier interface. The survey was also carried out to attempt to establish the true worth of 3rd Party Assessments to ISO 9000 and how it fits in with other methods of SQA. The results indicate that what companies actually practice does not align with the SQA methods they consider to be best and that Vendor Rating Schemes play a significant role in SQA despite the fact that this approach has largely disappeared from modern publications relating to Supplier Quality Assurance.
    Original languageEnglish
    Publication statusPublished - Oct 2003
    Event8th World Congress for Total Quality Management - Dubai, United Arab Emirates
    Duration: 6 Oct 20038 Oct 2003


    Conference8th World Congress for Total Quality Management
    Country/TerritoryUnited Arab Emirates


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