Are you experienced? Methods of mapping behaviour and experience in transactional environments

Stephen Charles Anderson

Are you experienced? Methods of mapping behaviour and experience in transactional environments

Stephen Charles Anderson

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Abstract

This paper investigates the use of tangible and intangible experiences both as a recording process and as a design tool. It is particularly focused towards the practical application in service and retail design and its development as a key part of the design process and as a control and test medium for existing situations. The methodology is purposely fluid to allow for a variety of situations and also to promote future development and exploration through collaboration. The findings are applied to and explored within existing situations and proposed design interventions.

Original language	English
Title of host publication	NZAAR International Event Series on Natural and Built Environment, Cities, Sustainability and Advanced Engineering
Publisher	New Zealand Academy of Applied Research
Pages	24-30
Publication status	Published - 26 Jun 2016
Event	International Conference on Civil Engineering, Advanced Structures and Construction Management: ICCEASCM 2016 - Kuala Lumpur, Malaysia Duration: 26 Jun 2016 → … http://www.nzaar.com/icceascm/

Publication series

Name
ISSN (Print)	2463-5960
ISSN (Electronic)	2463-5979

Conference

Conference	International Conference on Civil Engineering, Advanced Structures and Construction Management
Country/Territory	Malaysia
City	Kuala Lumpur
Period	26/06/16 → …
Internet address	http://www.nzaar.com/icceascm/

Keywords

Experience
Blueprinting
Journey
Modal
Transactional

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Are you experiencedFinal published version, 150 KB

http://www.nzaar.com/proceedings/

Cite this

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title = "Are you experienced? Methods of mapping behaviour and experience in transactional environments",

abstract = "This paper investigates the use of tangible and intangible experiences both as a recording process and as a design tool. It is particularly focused towards the practical application in service and retail design and its development as a key part of the design process and as a control and test medium for existing situations. The methodology is purposely fluid to allow for a variety of situations and also to promote future development and exploration through collaboration. The findings are applied to and explored within existing situations and proposed design interventions.",

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note = "International Conference on Civil Engineering, Advanced Structures and Construction Management : ICCEASCM 2016 ; Conference date: 26-06-2016",

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Anderson, SC 2016, Are you experienced? Methods of mapping behaviour and experience in transactional environments. in NZAAR International Event Series on Natural and Built Environment, Cities, Sustainability and Advanced Engineering. New Zealand Academy of Applied Research, pp. 24-30, International Conference on Civil Engineering, Advanced Structures and Construction Management, Kuala Lumpur, Malaysia, 26/06/16. <http://www.nzaar.com/proceedings/>

Are you experienced? Methods of mapping behaviour and experience in transactional environments. / Anderson, Stephen Charles.
NZAAR International Event Series on Natural and Built Environment, Cities, Sustainability and Advanced Engineering. New Zealand Academy of Applied Research, 2016. p. 24-30.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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KW - Journey

KW - Modal

KW - Transactional

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Are you experienced? Methods of mapping behaviour and experience in transactional environments

Abstract

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Keywords

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