Assessing enterprise wiki success from the perspective of end-users: an empirical approach

Zeeshan Ahmed Bhatti, Serge Baile, Hina Mahboob Yasin

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Abstract

The success of wikis on the Internet has led organisations to introduce wikis within corporate settings for multiple purposes. However, despite the popularity of wikis in the public and subsequently in the corporate environment, an empirical investigation of their benefits for individual performance in organisations is still lacking. This study performs an empirical investigation of 177 corporate wiki end-users to evaluate their perceived performance after wiki use. Enterprise wikis’ perceived end-user performance is evaluated by measuring users’ perceived efficiency, effectiveness and capacity development. The findings suggest that the collaboration quality, information quality and system quality of enterprise wikis help their users in terms of increased efficiency, effectiveness and capacity development.
Original languageEnglish
Pages (from-to)1177-1193
Number of pages17
JournalBehaviour & Information Technology
Volume37
Issue number12
Early online date29 Jun 2018
DOIs
Publication statusPublished - 2 Dec 2018

Keywords

  • Enterprise wikis
  • collaboration
  • employee productivity
  • individual performance
  • IS evaluation

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