@inproceedings{ff95e0eb1aa340758f99dca30e174089,
title = "Balancing stakeholder interests: socio-technical perspectives on smart working practice",
abstract = "The advantages put forward for so-called Smart working may sound very appealing. However, it is unlikely that all stakeholder groups involved will benefit to the same extent, if at all. Many initiatives that seem to be aimed at development of Smart work systems can be seen to be flawed, since they are suggested to support empowerment but are expressed in terms of pre-defined {\textquoteleft}best practice{\textquoteright}. This inherent paradox leads to consideration of ways in which innovation could occur that would lead to genuinely Smart systems, harnessing Smart technologies and empowering engaged actors to co-create meaningful practice in pursuit of professional excellence. An open, socio-technical systems approach is suggested to be the way forward.",
keywords = "Human-centred design, Open systems, Smart working, Socio-technical systems",
author = "Bednar, {Peter M.} and Christine Welch",
year = "2019",
month = jan,
doi = "10.1007/978-3-030-04315-5_18",
language = "English",
isbn = "978-3-030-04314-8",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer New York LLC",
pages = "261--276",
editor = "Amany Elbanna and Dwivedi, {Yogesh K.} and Deborah Bunker and David Wastell",
booktitle = "Smart Working, Living and Organising",
note = "IFIP WG 8.6 International Working Conference : {"}Smart Working, Living and Organising{"} on Transfer and Diffusion of IT, TDIT 2018 ; Conference date: 25-06-2018 Through 25-06-2018",
}