Balancing stakeholder interests: socio-technical perspectives on smart working practice

Peter M. Bednar, Christine Welch*

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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The advantages put forward for so-called Smart working may sound very appealing. However, it is unlikely that all stakeholder groups involved will benefit to the same extent, if at all. Many initiatives that seem to be aimed at development of Smart work systems can be seen to be flawed, since they are suggested to support empowerment but are expressed in terms of pre-defined ‘best practice’. This inherent paradox leads to consideration of ways in which innovation could occur that would lead to genuinely Smart systems, harnessing Smart technologies and empowering engaged actors to co-create meaningful practice in pursuit of professional excellence. An open, socio-technical systems approach is suggested to be the way forward.

Original languageEnglish
Title of host publicationSmart Working, Living and Organising
Subtitle of host publicationIFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2018, Proceedings
EditorsAmany Elbanna, Yogesh K. Dwivedi, Deborah Bunker, David Wastell
PublisherSpringer New York LLC
Number of pages16
ISBN (Print)978-3-030-04314-8, 978-3-030-04315-5
Publication statusPublished - Jan 2019
EventIFIP WG 8.6 International Working Conference: "Smart Working, Living and Organising" on Transfer and Diffusion of IT - Portsmouth, United Kingdom
Duration: 25 Jun 201825 Jun 2018

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X


ConferenceIFIP WG 8.6 International Working Conference
Abbreviated titleTDIT 2018
Country/TerritoryUnited Kingdom


  • Human-centred design
  • Open systems
  • Smart working
  • Socio-technical systems


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