Barriers facing e-Service technology in developing countries: a structured literature review with Nigeria as a case study

Kazeem Oseni, Kate Dingley, Penny Hart

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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E-Government services adoption rate is rapidly increasingly in the developing and lower-middle-income countries for promoting good governance capability and accountability of public organisations. E-Government services are helping to boost government revenue, very fast and secured transactions, reduce corruption through the use of modern technology and transparent operations. It is imperative to state that the e-Service in an e-Governance domain has been gaining more attention over past two decades. This paper will examine a structured literature review (SLR) of the barriers facing E-Service Technology in developing countries with Nigeria as a case study. In this study, the use of a structured literature review gives rise to reviewing papers from conferences on Google Scholar between 2009 and 2014. A total of 3100 papers were reviewed using content analysis and 68 papers from Google Scholar after careful filtering, classification and analysis met the inclusion criteria for barriers facing E-Service adoption and implementation including the success factors. A model has emerged that captures both the barriers facing E-Service technology and solutions, it has been identified that the public is much aware of E-Services, but the successful adoption and implementation remains a misery due to various barriers.
Original languageEnglish
Title of host publicationInformation Society (i-Society), 2015 International Conference on
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)978-1-9083-2048-3
ISBN (Print)978-1-4673-9484-0
Publication statusPublished - 4 Jan 2016
Event2015 International Conference on Information Society (i-Society) -
Duration: 9 Nov 201511 Nov 2015


Conference2015 International Conference on Information Society (i-Society)
Abbreviated title Information Society (i-Society)


  • E-Government
  • E-Service
  • Technology
  • Developing Countries
  • Nigeria


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