TY - GEN
T1 - Bedazzled by technology
AU - Ivanov, Ivanin
AU - Bednar, Peter
AU - Paraskelidis, Athanasios
N1 - Publisher Copyright:
© The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021.
PY - 2020/11/3
Y1 - 2020/11/3
N2 - This paper is about the socio-technical findings of a project that was carried out for an organisation in the educational sector. The main aim of the project was to explore the possibilities of developing a mobile Augmented Reality authoring tool that educators would use to create AR experiences in attempt to improve their teaching methods. A novel ‘solution’ was designed and prototyped, which initially seemed to have great potential, but as the project progressed it gradually became evident that although the solution was possible, it was not necessarily a good solution. The project ended up being a prime example of the nowadays common phenomenon of designing efficacious but ineffective solutions for ill-defined problems. This paper analyses the project in retrospective from a soft systems thinking point of view, reflecting on the problems and limitations of attempting to solve problems with ill-defined boundaries and requirements using hard systems thinking.
AB - This paper is about the socio-technical findings of a project that was carried out for an organisation in the educational sector. The main aim of the project was to explore the possibilities of developing a mobile Augmented Reality authoring tool that educators would use to create AR experiences in attempt to improve their teaching methods. A novel ‘solution’ was designed and prototyped, which initially seemed to have great potential, but as the project progressed it gradually became evident that although the solution was possible, it was not necessarily a good solution. The project ended up being a prime example of the nowadays common phenomenon of designing efficacious but ineffective solutions for ill-defined problems. This paper analyses the project in retrospective from a soft systems thinking point of view, reflecting on the problems and limitations of attempting to solve problems with ill-defined boundaries and requirements using hard systems thinking.
KW - augmented reality
KW - hard systems thinking
KW - soft systems thinking
UR - http://www.scopus.com/inward/record.url?scp=85118451510&partnerID=8YFLogxK
U2 - 10.1007/978-3-030-47539-0_3
DO - 10.1007/978-3-030-47539-0_3
M3 - Conference contribution
AN - SCOPUS:85118451510
SN - 9783030475383
T3 - Lecture Notes in Information Systems and Organisation
SP - 21
EP - 31
BT - Digital Transformation and Human Behavior
A2 - Metallo, Concetta
A2 - Ferrara, Maria
A2 - Lazazzara, Alessandra
A2 - Za, Stefano
PB - Springer
T2 - 16th Conference of the Italian Chapter of AIS, 2019
Y2 - 27 September 2019 through 28 September 2019
ER -