Beyond chemistry: the role of employee emotional competence in personalized services

Social Sciences

• Approach 9%
• Attitudes 9%
• City 9%
• Clubs 9%
• Company 36%
• Competence 45%
• Consumers 9%
• Customer 36%
• Damage 9%
• Data Collection 9%
• Design Methodology 9%
• Documents 9%
• Emotional Intelligence 18%
• Employees 100%
• Evidence 9%
• Fitness 54%
• Influence 18%
• Interaction 9%
• Perception 9%
• Perception 9%
• Purpose 9%
• Research 9%
• Service Industries 63%
• Skills 18%
• Spain 9%
• Surveys 9%
• Testing 9%
• Theory 9%
• Training 9%
• Training 9%
• Workers 9%

INIS

• attitudes 9%
• chemistry 9%
• cities 9%
• damage 9%
• data 9%
• design 9%
• employees 100%
• interactions 9%
• least square fit 9%
• levels 27%
• psychological behavior 9%
• spain 9%
• surveys 9%
• values 9%
• workers 9%

Psychology

• Attitudes 9%
• Behavior 9%
• Competence 45%
• Data Collection 9%
• Research 9%
• Trust 54%