Business intelligence architecture informed by organisational semiotics

John Effah, Prince Kwame Senyo, Stephen Opoku-anokye

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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This study draws on organisational semiotics and design science methodology informed by abductive reasoning to develop a business intelligence (BI) architecture. Organisational semiotics research has so far paid limited attention to BI in general and its architecture in particular. Moreover, BI research in information systems (IS) focuses largely on either technical or social activities. Organisational semiotics offers frameworks and model which can be used to develop a BI architecture with combined technical and social views. This study therefore develops a BI architecture based on knowledge hierarchy, semiotic framework, and semiotic activity hierarchy. The paper uses a manufacturing company’s BI experience as a case study to inform and evaluate the proposed architecture. The study’s contribution stems from its development of the organisational semiotics informed BI architecture and its implications for research and practice.
Original languageEnglish
Title of host publicationICISO 2018: Digitalisation, Innovation, and Transformation
Number of pages10
ISBN (Electronic)978-3-319-94541-5
ISBN (Print)978-3-319-94540-8
Publication statusPublished - Aug 2018
Event18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations: Digitalisation, Innovation, and Transformation - Reading, United Kingdom
Duration: 16 Jul 201818 Jul 2018

Publication series

NameIFIP Advances in Information and Communication Technology
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X


Conference18th IFIP WG 8.1 International Conference on Informatics and Semiotics in Organisations
Abbreviated titleICISO 2018
Country/TerritoryUnited Kingdom


  • Organisational semiotics
  • Business intelligence
  • Knowledge hierarchy
  • Forma-informa-performa
  • Semiotic framework


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