Buy online, return to store: the challenges and opportunities of product returns in a multichannel environment

Lisa Jack, Regina Frei, Sally-Ann Caroline Krzyzaniak

Research output: Book/ReportCommissioned report

Original languageEnglish
PublisherECR Community
Commissioning bodyECR Community
Number of pages56
Publication statusPublished - 1 Jan 2019


  • product returns
  • retail industry
  • Reverse supply chain
  • Sustainability
  • Lean

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