Capacity planning and management

After reading this chapter you should be able to: • Define and measure capacity and appreciate the factors that influence it. • Assess the difficulties of matching capacity to demand. • Evaluate and apply the different strategies for matching capacity with demand in the short, medium and long term. • Analyse the impact of constraints and bottlenecks on a process and consider the Theory of Constraints. • Outline the different strategies available for both manufacturing and service operations. • Explain and apply some key forecasting techniques and understand the circumstances where each method is appropriate.