Case study - enter the world of business: managing performance effectively at Tata Consultancy Services

Vijay Pereira

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


Tata Consultancy Services (TCS) is one of India’s main indigenous Business Process Outsourcing (BPO) providers and has grown rapidly in recent years to become one of the world’s leading technology consultancy services. Head-quartered in Mumbai, it employs over 162,000 people in forty two countries and has clients in over fifty five. Most revenues derive from the United Kingdom and United States, with the banking, financial services and insurance industries providing the largest source of clients from a diverse portfolio. TCS started its BPO operations in 1968 and is a component of one of Asia’s largest business conglomerates - the Tata Group. It focuses on delivering technology-led business solutions to its international customers across varied industries: it offers a comprehensive range of information and communication technology (ICT) services to seven of the top ten Fortune 500 companies and a growing number of other firms. It also offers a gamut of BPO services, including Human Resource Outsourcing services ranging from the transactional, such as payroll processing and answering employees’ queries on employment matters, through to more skill-and knowledge-intensive services such as employee resourcing and talent management. Its goal is become one of the world’s top 10 IT services company and recruit an additional 30,000 employees.
Original languageEnglish
Title of host publicationHuman resource management
Subtitle of host publicationgaining a competitive advantage
EditorsRaymond A Noe, John R. Hollenbeck, Barry Gerhart, Patrick M. Wright
Place of PublicationLondon
ISBN (Print)9780078029257
Publication statusPublished - 2012


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