Case study: Mumbai's dabbawalahs, a world-class quality service

Gill Christy

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

    Abstract

    Those studying organisational behaviour often find themselves reading about the issues faced by global businesses, whose managerial excellence is supported by cutting-edge technology and major financial investment. The organisation in this case study has neither cutting-edge technology nor major investment and never has had. However, it has become famous in recent years, as the world's business schools have beaten a path to its door to study the extraordinary organisation of Mumbai's dabbawalahs.
    Original languageEnglish
    Title of host publicationManagement and organisational behaviour
    EditorsL. Mullins
    Place of PublicationHarlow
    PublisherFinancial Times Prentice Hall
    Pages326-328
    Number of pages3
    ISBN (Print)9780273708889
    Publication statusPublished - 2007

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