Charities need quality too: introducing the business excellence model to the UK voluntary sector

Debbie Reed; R. Astbury

Charities need quality too: introducing the business excellence model to the UK voluntary sector

Debbie Reed, R. Astbury

Research output: Contribution to conference › Paper › peer-review

Abstract

The Business Excellence Model, and self assessment against it, are accepted by blue chip companies across the UK as the structured way of working on total quality. In 1995 the model was launched in the UK charity world, with the assumption that they are also applicable and of value to voluntary sector organisations (VSOs). This paper describes the development of the Business Excellence Model and self assessment, a programme to test the applicability of the model and self assessment techniques within the UK voluntary sector and key issues of this research so far.

Original language	English
Publication status	Published - Apr 1996
Event	EFQM Learning Edge Conference 1996 - Paris, France Duration: 24 Apr 1996 → 26 Apr 1996

Conference

Conference	EFQM Learning Edge Conference 1996
Country/Territory	France
City	Paris
Period	24/04/96 → 26/04/96

Cite this

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title = "Charities need quality too: introducing the business excellence model to the UK voluntary sector",

abstract = "The Business Excellence Model, and self assessment against it, are accepted by blue chip companies across the UK as the structured way of working on total quality. In 1995 the model was launched in the UK charity world, with the assumption that they are also applicable and of value to voluntary sector organisations (VSOs). This paper describes the development of the Business Excellence Model and self assessment, a programme to test the applicability of the model and self assessment techniques within the UK voluntary sector and key issues of this research so far.",

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AB - The Business Excellence Model, and self assessment against it, are accepted by blue chip companies across the UK as the structured way of working on total quality. In 1995 the model was launched in the UK charity world, with the assumption that they are also applicable and of value to voluntary sector organisations (VSOs). This paper describes the development of the Business Excellence Model and self assessment, a programme to test the applicability of the model and self assessment techniques within the UK voluntary sector and key issues of this research so far.

M3 - Paper

T2 - EFQM Learning Edge Conference 1996

Y2 - 24 April 1996 through 26 April 1996

ER -

Charities need quality too: introducing the business excellence model to the UK voluntary sector

Abstract

Conference

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Cite this