Complementing e-government services through the use of video: the LiveCity Project

Vishanth Weerakkody, Andreea Molnar, Zahir Irani, Ramzi El-Haddadeh

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Although established as a mainstream mechanism for delivering public services, the adoption of electronic government (e-government) has not been uniform. One of the problems mentioned in prior research relates to the fact that e- government services are perceived as being distant and impersonal from a user or citizen perspective. In this paper, the authors argue that complementing existing e- government services through the use of a video-to-video platform could alleviate this problem. This paper presents the concept of the LiveCity project which proposes the delivery of high definition video over existing Internet infrastructure to enhance public services. The potential benefits of overlaying video on top of e- government applications are examined through use case scenarios.
Original languageEnglish
Title of host publicationElectronic government and electronic participation
Subtitle of host publicationjoint Proceedings of ongoing research of IFIP EGOV and IFIP epart 2013
Place of PublicationBonn
PublisherGesellschaft für Informatik
ISBN (Print)9783885796152
Publication statusPublished - 2013
EventIFIP Electronic Government and Electronic Participation - Germany, Koblenz, Germany
Duration: 16 Sept 201319 Sept 2013


ConferenceIFIP Electronic Government and Electronic Participation


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