Complexity theory and knowledge management application

Zoe Dann, Ian Barclay

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This article traces the development of complexity theories and proposes a Complexity Representation Model (CRM) for management processes. The purpose here was to translate key elements of complexities theories (e.g. self organisation, adaption, co-evolution, chaos) into a recognisable form and relate these to management practice (particularly knowledge management and learning). A further model Complexity Application Model (CAM) is offered that shows the relationship between the formal and informal aspects of the management environment. It models an active environment that should learn and adapt to minor perturbations and major schisms. It is a conceptual guide as to the "ideal" management system, one that self-organises, learns, adapts and evolves with its environment. Example application to product innovation and product development is given.
Original languageEnglish
Title of host publicationThe 6th European conference on knowledge management 2005
EditorsDan Remenyi
Place of PublicationReading
PublisherAcademic Conferences Limited
ISBN (Print)1905305060
Publication statusPublished - 2005


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