Customer experience management system at a university’s student support services: an organizational ambidexterity perspective

Computer Science

• Availability 20%
• Channels 20%
• Customer Experience 100%
• Customer Information 20%
• Customer Relationship 20%
• Data Analysis 20%
• Data Collection 20%
• Data Mining Model 20%
• Design Research 20%
• Individual Student 20%
• Line of Business 20%
• Organizational Value 20%
• Service 80%
• Support Student 80%
• System Management 60%

INIS

• availability 20%
• business 20%
• data 60%
• data analysis 20%
• design 20%
• information 80%
• investigations 20%
• management 80%
• mining 20%
• ownership 20%
• universities 20%
• values 20%