Design of pre-emptive customer experience management systems for mobile broadband communications service providers

Daniel Delibes-Rodriguez, Penny Hart

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Original language	English
Title of host publication	Organizational information and change
Subtitle of host publication	managing information and technology
Editors	Cecilia Rossignoli, Mauro Gatti, Rocco Agrifoglio
Publisher	Springer
Pages	217-228
DOIs	https://doi.org/10.1007/978-3-319-22921-8
Publication status	Published - Jan 2016

Name	Lecture Notes in Information Systems and Organisation (LNISO)
Publisher	Springer
Volume	13
ISSN (Print)	2195-4968

Access to Document

Delibes-Rodriguez, D., & Hart, P. (2016). Design of pre-emptive customer experience management systems for mobile broadband communications service providers. In C. Rossignoli, M. Gatti, & R. Agrifoglio (Eds.), Organizational information and change: managing information and technology (pp. 217-228). (Lecture Notes in Information Systems and Organisation (LNISO); Vol. 13). Springer. https://doi.org/10.1007/978-3-319-22921-8

Delibes-Rodriguez, Daniel ; Hart, Penny. / Design of pre-emptive customer experience management systems for mobile broadband communications service providers. Organizational information and change: managing information and technology. editor / Cecilia Rossignoli ; Mauro Gatti ; Rocco Agrifoglio. Springer, 2016. pp. 217-228 (Lecture Notes in Information Systems and Organisation (LNISO)).

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Delibes-Rodriguez, D & Hart, P 2016, Design of pre-emptive customer experience management systems for mobile broadband communications service providers. in C Rossignoli, M Gatti & R Agrifoglio (eds), Organizational information and change: managing information and technology. Lecture Notes in Information Systems and Organisation (LNISO), vol. 13, Springer, pp. 217-228. https://doi.org/10.1007/978-3-319-22921-8

Design of pre-emptive customer experience management systems for mobile broadband communications service providers. / Delibes-Rodriguez, Daniel; Hart, Penny.
Organizational information and change: managing information and technology. ed. / Cecilia Rossignoli; Mauro Gatti; Rocco Agrifoglio. Springer, 2016. p. 217-228 (Lecture Notes in Information Systems and Organisation (LNISO); Vol. 13).

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

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T3 - Lecture Notes in Information Systems and Organisation (LNISO)

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BT - Organizational information and change

A2 - Rossignoli, Cecilia

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Delibes-Rodriguez D, Hart P. Design of pre-emptive customer experience management systems for mobile broadband communications service providers. In Rossignoli C, Gatti M, Agrifoglio R, editors, Organizational information and change: managing information and technology. Springer. 2016. p. 217-228. (Lecture Notes in Information Systems and Organisation (LNISO)). doi: 10.1007/978-3-319-22921-8