Design of socio-technical systems: what does the practice tell us?

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

In this paper we report upon some results of an empirical study involving employees from 32 SMEs in the UK on how they approach socio-technical principles in the design of their work systems. We are particularly interested in what extent employees are engaged with decision making, change in work practices and job satisfaction. Our findings reveal that employees would prefer more responsibilities, more involvement in the decision making and in change of work practices. Additionally, it seems that recognition and appreciation by management are the most valuable job satisfaction criteria. Therefore, our findings further support the conclusion that socio-technical principles are not outdated. From a socio-technical lens, the debate on the productivity issues should not only consider buying more technology as a crucial part of the design of a work process but additional effort is required to connect it with employees’ capabilities.
Original languageEnglish
Title of host publicationDigital Technology and Organizational Change
Subtitle of host publicationReshaping Technology, People, and Organizations Towards a Global Society
EditorsC. Rossignoli, F. Virili , S. Za
PublisherSpringer
Pages61-68
Number of pages8
ISBN (Electronic)978-3-319-62051-0
ISBN (Print)978-3-319-62050-3
DOIs
Publication statusPublished - Nov 2017
EventItalian Chapter of Association for Information Systems Conference - University of Verona, Verona, Italy
Duration: 7 Oct 20168 Oct 2016
Conference number: 13
http://www.itais.org/conference/2016/

Publication series

NameLecture Notes in Information Systems and Organisation
PublisherSpringer
Volume23
ISSN (Print)2195-4968

Conference

ConferenceItalian Chapter of Association for Information Systems Conference
Abbreviated titleItAIS 2016
CountryItaly
CityVerona
Period7/10/168/10/16
Internet address

Keywords

  • socio-technical analysis
  • SME
  • organizational change
  • design of organizational system

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