Developing conversations: supporting learning with a group support system

Martin Read, Tony Gear, Sam Groves

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    This paper explores the process of supporting learning through the use of a ‘low impact’ Group Support System (GSS) based on handset technology. The protocol used is described and a conceptual framework is proposed with which to explain practice. The framework centres on the encouragement of conversation which is focused on the reasons for differences, coupled with a reduction of personal anxiety, achieved with the flexibility offered through the GSS meeting environment. A field-based case study in post graduate education is reported in detail, and a number of other field-based case studies are reported in summary. These serve to demonstrate the potential for suitably designed Group Support Systems to aid groups to overcome certain fundamental difficulties with which they have to contend.
    Original languageEnglish
    Pages (from-to)94-111
    JournalInternational Journal of Quality Assurance in Engineering and Technology Education
    Issue number1
    Publication statusPublished - 2014


    • Conversation
    • Group Support System (GSS)
    • Handset Technology
    • Low Impact
    • Supporting Learning INTRODUCTION A broad spectrum of group decision (or process) support technologies (or systems) has been developed


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