The adoption of public services that have been delivered electronically are not necessarily uniformly accepted. This paper argues that the diffusion of high definition video communication as a complimentary mechanism for service delivery could not only alleviate this existing gap in adoption and diffusion of government services but also significantly improve services and save cost for governments. This paper introduces a holistic perspective on how video technology could be integrated in existing services using examples of health, education, and municipality services. This paper introduces a taxonomy of criteria that characterises high definition video communication for diffusing public services by examining the associated benefits, cost and risks.
|Title of host publication||ECIS 2013 Research in Progress|
|Publisher||AIS Electronic Library (AISeL)|
|Publication status||Published - 2013|
|Event||21st European Conference on Information Systems - Utrecht, Netherlands|
Duration: 5 Jun 2013 → 8 Jun 2013
|Conference||21st European Conference on Information Systems|
|Period||5/06/13 → 8/06/13|