Diffusing public sector services through high definition video

Andreea Molnar, Vishanth Weerakkody, Ramzi El-Haddadeh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

The adoption of public services that have been delivered electronically are not necessarily uniformly accepted. This paper argues that the diffusion of high definition video communication as a complimentary mechanism for service delivery could not only alleviate this existing gap in adoption and diffusion of government services but also significantly improve services and save cost for governments. This paper introduces a holistic perspective on how video technology could be integrated in existing services using examples of health, education, and municipality services. This paper introduces a taxonomy of criteria that characterises high definition video communication for diffusing public services by examining the associated benefits, cost and risks.
Original languageEnglish
Title of host publicationECIS 2013 Research in Progress
PublisherAIS Electronic Library (AISeL)
Pages14
Publication statusPublished - 2013
Event21st European Conference on Information Systems - Utrecht, Netherlands
Duration: 5 Jun 20138 Jun 2013

Conference

Conference21st European Conference on Information Systems
Country/TerritoryNetherlands
CityUtrecht
Period5/06/138/06/13

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