Digital Transformation in Vietnam: the SME and SOE experience

Jeremy John Watkins*, Nguyen Quang Trung, Mathews Nkhoma, Vo Khanh Thien, Nguyen Le Hoang Long

*Corresponding author for this work

Research output: Book/ReportOther report


The rapid transition of customers, employees and suppliers to the online space due to pandemic restrictions has offered many enterprises in Vietnam – as elsewhere around the world – little choice but to accelerate their implementation of digital business processes and systems.

While some commentators continue to suggest that business-as-usual should quickly return once restrictions were lifted, we need look no further than the UK; even after the so-called ‘Freedom Day’ many companies are continuing some form of work from home in order to reduce office costs and improve employee work/life balance, while the likelihood of future lockdown is high. At the same time, the permanent shift by many consumers to online shopping has placed a question mark over some smaller retail stores and centres.

Every transformation starts with a first step: to help take this step, this report features a guide to the key steps required by those leaders who are genuinely committed to the huge opportunities that digital transformation can offer. We hope that our research helps to guide your journey.
Original languageEnglish
Place of PublicationVietnam
PublisherRoyal Melbourne Institute of Technology
Number of pages40
Publication statusPublished - 1 Sept 2021

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