Do customers know what is best for them?: the use of SERVQUAL in UK policing

Nick Capon, V. Mills

    Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review

    Original languageEnglish
    Title of host publicationUnderstanding, managing and implementing quality: frameworks, techniques and cases
    EditorsJ. Antony, D. Preece
    Place of PublicationLondon
    Number of pages23
    ISBN (Print)9780415222723
    Publication statusPublished - Dec 2011

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