Do customers know what is best for them?: the use of SERVQUAL in UK policing

Nick Capon, V. Mills

Research output: Chapter in Book/Report/Conference proceeding › Chapter (peer-reviewed) › peer-review

Original language	English
Title of host publication	Understanding, managing and implementing quality: frameworks, techniques and cases
Editors	J. Antony, D. Preece
Place of Publication	London
Publisher	Routledge
Pages	143-165
Number of pages	23
ISBN (Print)	9780415222723
Publication status	Published - Dec 2011

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Capon, N., & Mills, V. (2011). Do customers know what is best for them?: the use of SERVQUAL in UK policing. In J. Antony, & D. Preece (Eds.), Understanding, managing and implementing quality: frameworks, techniques and cases (pp. 143-165). Routledge. http://books.google.co.uk/books?hl=en&lr=&id=jgOeaI8gNa8C&oi=fnd&pg=PP1&dq=Do+customers+know+what+is+best+for+them%3F+capon&ots=RrofHbWrpK&sig=dZ751WeBXPn-164NRirho_FAU0Q#v=onepage&q=Do%20customers%20know%20what%20is%20best%20for%20them%3F%20capon&f=false

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Capon, N & Mills, V 2011, Do customers know what is best for them?: the use of SERVQUAL in UK policing. in J Antony & D Preece (eds), Understanding, managing and implementing quality: frameworks, techniques and cases. Routledge, London, pp. 143-165. <http://books.google.co.uk/books?hl=en&lr=&id=jgOeaI8gNa8C&oi=fnd&pg=PP1&dq=Do+customers+know+what+is+best+for+them%3F+capon&ots=RrofHbWrpK&sig=dZ751WeBXPn-164NRirho_FAU0Q#v=onepage&q=Do%20customers%20know%20what%20is%20best%20for%20them%3F%20capon&f=false>