@inbook{2c64fba6177a4ff19dbfc554a503f4fa,
title = "Doing more than expected: thanking recognizes another's agency in providing assistance",
abstract = "In informal interaction, speakers rarely thank a person who has complied with a request. Examining data from British English, German, Italian, Polish, and Telugu, we ask when speakers do thank after compliance. The results show that thanking treats the other{\textquoteright}s assistance as going beyond what could be taken for granted in the circumstances. Coupled with the rareness of thanking after requests, this suggests that cooperation is to a great extent governed by expectations of helpfulness, which can be long-standing, or built over the course of a particular interaction. The higher frequency of thanking in some languages (such as English or Italian) suggests that cultures differ in the importance they place on recognizing the other{\textquoteright}s agency in doing as requested.",
keywords = "agency, cooperation, courses of action, cultural diversity, expectation, gratitude, offers, recruitment, requests, thanking",
author = "Joerg Zinken and Giovanni Rossi and Vasu Reddy",
year = "2020",
month = may,
day = "13",
language = "English",
isbn = "9789027204929",
series = "Studies in Language and Social Interaction",
publisher = "John Benjamins Publishing Company",
pages = "253--278",
editor = "Carmen Taleghani-Nikazm and Emma Betz and Peter Golato",
booktitle = "Mobilizing Others: Grammar and Lexis within Larger Activities",
address = "Netherlands",
}