Eli Lilly: service excellence, customer feedback

Research output: Working paper

Keywords

@techreport{6801c8b5fa744504b5b419689eea9cc8,

title = "Eli Lilly: service excellence, customer feedback",

keywords = "BID",

author = "Nick Capon",

note = "Institution: University of Portsmouth. Department: Portsmouth Business School.",

year = "2008",

month = apr,

day = "4",

language = "English",

publisher = "University of Portsmouth",

address = "United Kingdom",

type = "WorkingPaper",

institution = "University of Portsmouth",

}