Evaluation of outcomes and quality of working life in the coaching setting

As the evidence base for coaching develops, so there is increasing expectation that coaching practitioners evaluate their work. Coaches require relevant, valid and reliable measures. Some assessments will do more than just measure change – they can help better understand a client’s circumstances and so assist in identification of appropriate strategies for intervention. We will argue that pre- and post-assessment of key aspects of an individual’s Quality of Working Life (QoWL) may offer a framework for part, at least, of that evaluative process. This article briefly reviews evaluation in the coaching context, introduces the concept of QoWL, and then presents a freely available measure of QoWL by way of illustration: the Work-Related
Quality of Life scale (WRQoL).