Exploring brand attachment, its determinants and outcomes

Arnold Japutra, Yuksel Ekinci, Lyndon Simkin

    Research output: Contribution to journalArticlepeer-review


    Brand attachment has been regarded as a powerful and salient construct in marketing, argued to predict favourable consumer behaviours. Nevertheless, research trying to understand what are the determinants and outcomes of it is still limited. Using semi-structured interviews and projective techniques, this work identifies that self-congruity, experience, responsiveness, quality, reputation and trust are found to be the determinants of strong brand attachment. The outcomes of brand attachment are intention to recommend, purchase, revisit, resilience to negative information and act of defending the brand. This research sheds light for marketers in understanding the conceptualisation of attachment from the consumers' perspectives, so adopting an important perspective largely under-researched. In addition, this study guides marketers in the important factors regarding how to build stronger attachment and benefit from its outcomes.
    Original languageEnglish
    Pages (from-to)616-630
    JournalJournal of Strategic Marketing
    Issue number7
    Early online date6 May 2014
    Publication statusPublished - Jul 2014


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