Exploring the interrelationships between technological predictors and behavioral mediators in online tax filing: the moderating role of perceived risk

Muhammad Shakaib Akram*, Aneela Malik, Mahmud Akhter Shareef, Muhammad Awais Shakir Goraya

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

Abstract

This study investigates the interrelationships between technological predictors and behavioral mediators in explaining users’ continuance intention for online tax filing. Building on information systems (IS) success and IS continuance literature, this study proposes an extended conceptual framework by adding perceived functional benefit (PFB) as mediating, perceived risk as moderating, and demographic characteristics as control variables. The data collected, through a web-based survey, from 409 users of e-tax services in an emerging economy are analyzed through covariance-based structural equation modeling. Results confirm that PFB, confirmation of expectation, and satisfaction are the major antecedents of continuance intention for e-tax filing. The study also finds the evidence for the indirect effects of IS success factors on continuance intention through such antecedents. In addition, results suggest that the relationships between PFB and satisfaction as well as between PFB and continuance intention are contingent on the users’ levels of perceived risk. The study concludes with the useful implications for academicians and policymakers in the context of an emerging economy.

Original languageEnglish
Pages (from-to)237-251
Number of pages15
JournalGovernment Information Quarterly
Volume36
Issue number2
Early online date11 Jan 2019
DOIs
Publication statusPublished - Apr 2019

Keywords

  • Confirmation
  • Continuance intention
  • E-tax filing
  • Functional benefit
  • IS success

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