Forty years of The Service Industries Journal: a bibliometric review

Giampaolo Viglia*, Satish Kumar, Nitesh Pandey, Yatish Joshi

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

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    Established in 1981, the Service Industries Journal (SIJ) has over 40 years of history. This study presents a comprehensive bibliometric analysis of the journal. The bibliographic coupling of the journal reveals that major themes in the journal are service management, service innovation, service adoption and service experience, service quality and customer satisfaction, management of service quality, consumer behavior, service firms, and service and relationship marketing. The research published in the journal has gone from primarily being of conceptual-qualitative nature to an empirical-quantitative one, with a collaboration network that has become more global over time.
    Original languageEnglish
    JournalThe Service Industries Journal
    Early online date16 Nov 2021
    Publication statusEarly online - 16 Nov 2021


    • Bibliometric analysis
    • Service Industries Journal
    • Performance Analysis
    • Bibliographic Coupling
    • Service Management


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