Forty years of The Service Industries Journal: a bibliometric review

Giampaolo Viglia; Satish Kumar; Nitesh Pandey; Yatish Joshi

doi:10.1080/02642069.2021.2003341

Forty years of The Service Industries Journal: a bibliometric review

Giampaolo Viglia^*, Satish Kumar, Nitesh Pandey, Yatish Joshi

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

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Abstract

Established in 1981, the Service Industries Journal (SIJ) has over 40 years of history. This study presents a comprehensive bibliometric analysis of the journal. The bibliographic coupling of the journal reveals that major themes in the journal are service management, service innovation, service adoption and service experience, service quality and customer satisfaction, management of service quality, consumer behavior, service firms, and service and relationship marketing. The research published in the journal has gone from primarily being of conceptual-qualitative nature to an empirical-quantitative one, with a collaboration network that has become more global over time.

Original language	English
Journal	The Service Industries Journal
Early online date	16 Nov 2021
DOIs	https://doi.org/10.1080/02642069.2021.2003341
Publication status	Early online - 16 Nov 2021

Keywords

Bibliometric analysis
Service Industries Journal
Performance Analysis
Bibliographic Coupling
Service Management

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1080/02642069.2021.2003341

Forty years of The Service Industries Journal PDFFinal published version, 2.81 MBLicence: CC BY-NC-ND

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AU - Kumar, Satish

AU - Pandey, Nitesh

AU - Joshi, Yatish

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AB - Established in 1981, the Service Industries Journal (SIJ) has over 40 years of history. This study presents a comprehensive bibliometric analysis of the journal. The bibliographic coupling of the journal reveals that major themes in the journal are service management, service innovation, service adoption and service experience, service quality and customer satisfaction, management of service quality, consumer behavior, service firms, and service and relationship marketing. The research published in the journal has gone from primarily being of conceptual-qualitative nature to an empirical-quantitative one, with a collaboration network that has become more global over time.

KW - Bibliometric analysis

KW - Service Industries Journal

KW - Performance Analysis

KW - Bibliographic Coupling

KW - Service Management

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Forty years of The Service Industries Journal: a bibliometric review

Abstract

Keywords

UN SDGs

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