Abstract
Established in 1981, the Service Industries Journal (SIJ) has over 40 years of history. This study presents a comprehensive bibliometric analysis of the journal. The bibliographic coupling of the journal reveals that major themes in the journal are service management, service innovation, service adoption and service experience, service quality and customer satisfaction, management of service quality, consumer behavior, service firms, and service and relationship marketing. The research published in the journal has gone from primarily being of conceptual-qualitative nature to an empirical-quantitative one, with a collaboration network that has become more global over time.
| Original language | English |
|---|---|
| Journal | The Service Industries Journal |
| Early online date | 16 Nov 2021 |
| DOIs | |
| Publication status | Early online - 16 Nov 2021 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
Keywords
- Bibliometric analysis
- Service Industries Journal
- Performance Analysis
- Bibliographic Coupling
- Service Management
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