FSL: maintenance, SERVQUAL results

Research output: Working paper

Keywords

@techreport{6decc8ceeb064ec1a0560ba2f9ac609c,

title = "FSL: maintenance, SERVQUAL results",

keywords = "BID",

author = "Nick Capon",

note = "Institution: University of Portsmouth. Department: Portsmouth Business School.",

year = "2005",

language = "English",

publisher = "University of Portsmouth",

address = "United Kingdom",

type = "WorkingPaper",

institution = "University of Portsmouth",

}