Gender-based analysis of Zones of Tolerance for transit service quality considering intelligent transportation system

Farzad Arabikhan; Maria Nadia Postorino; Ariane Dupont-Kieffer; Alexander Emilov Gegov

doi:10.3141/2541-09

Gender-based analysis of Zones of Tolerance for transit service quality considering intelligent transportation system

Farzad Arabikhan, Maria Nadia Postorino, Ariane Dupont-Kieffer, Alexander Emilov Gegov

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Abstract

Quality service of public transport is an important issue in transit systems as users’ needs and expectations have great relevance in transit modelling and implementation. This explanatory study examines young men and women’s expectations and perceptions regarding the transit quality of service by using the concepts of Zone of Tolerance (ZoT) and adequate and desired levels of service. Due to the critical role of Intelligent Transportation Systems (ITS) in public transport service enhancement, specific dimension, which reflects users’ perceptions and expectations over ITS, are also considered. ZoTs for men and women are obtained separately and the results show interesting differences, particularly women’s minimum acceptable and desired levels are higher than men and they have relatively bigger ZoTs.

Original language	English
Pages (from-to)	73-80
Number of pages	8
Journal	Transportation Research Record: Journal of the Transportation Research Board of the National Academies
Volume	2541
Issue number	3
DOIs	https://doi.org/10.3141/2541-09
Publication status	Published - 1 Jan 2016

Keywords

Public transport
Service Quality
SERVQUAL model
Gender-based analysis
Adequate, Desired and Perceived level of service

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10.3141/2541-09

FARZAD_PAPERAccepted author manuscript (Post-print), 987 KBLicence: Unspecified

Cite this

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title = "Gender-based analysis of Zones of Tolerance for transit service quality considering intelligent transportation system",

abstract = "Quality service of public transport is an important issue in transit systems as users{\textquoteright} needs and expectations have great relevance in transit modelling and implementation. This explanatory study examines young men and women{\textquoteright}s expectations and perceptions regarding the transit quality of service by using the concepts of Zone of Tolerance (ZoT) and adequate and desired levels of service. Due to the critical role of Intelligent Transportation Systems (ITS) in public transport service enhancement, specific dimension, which reflects users{\textquoteright} perceptions and expectations over ITS, are also considered. ZoTs for men and women are obtained separately and the results show interesting differences, particularly women{\textquoteright}s minimum acceptable and desired levels are higher than men and they have relatively bigger ZoTs.",

keywords = "Public transport, Service Quality, SERVQUAL model, Gender-based analysis, Adequate, Desired and Perceived level of service",

author = "Farzad Arabikhan and {Nadia Postorino}, Maria and Ariane Dupont-Kieffer and Gegov, {Alexander Emilov}",

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language = "English",

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journal = "Transportation Research Record: Journal of the Transportation Research Board of the National Academies",

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Gender-based analysis of Zones of Tolerance for transit service quality considering intelligent transportation system. / Arabikhan, Farzad; Nadia Postorino, Maria; Dupont-Kieffer, Ariane et al.
In: Transportation Research Record: Journal of the Transportation Research Board of the National Academies, Vol. 2541, No. 3, 01.01.2016, p. 73-80.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

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AU - Arabikhan, Farzad

AU - Nadia Postorino, Maria

AU - Dupont-Kieffer, Ariane

AU - Gegov, Alexander Emilov

PY - 2016/1/1

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N2 - Quality service of public transport is an important issue in transit systems as users’ needs and expectations have great relevance in transit modelling and implementation. This explanatory study examines young men and women’s expectations and perceptions regarding the transit quality of service by using the concepts of Zone of Tolerance (ZoT) and adequate and desired levels of service. Due to the critical role of Intelligent Transportation Systems (ITS) in public transport service enhancement, specific dimension, which reflects users’ perceptions and expectations over ITS, are also considered. ZoTs for men and women are obtained separately and the results show interesting differences, particularly women’s minimum acceptable and desired levels are higher than men and they have relatively bigger ZoTs.

AB - Quality service of public transport is an important issue in transit systems as users’ needs and expectations have great relevance in transit modelling and implementation. This explanatory study examines young men and women’s expectations and perceptions regarding the transit quality of service by using the concepts of Zone of Tolerance (ZoT) and adequate and desired levels of service. Due to the critical role of Intelligent Transportation Systems (ITS) in public transport service enhancement, specific dimension, which reflects users’ perceptions and expectations over ITS, are also considered. ZoTs for men and women are obtained separately and the results show interesting differences, particularly women’s minimum acceptable and desired levels are higher than men and they have relatively bigger ZoTs.

KW - Public transport

KW - Service Quality

KW - SERVQUAL model

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KW - Adequate, Desired and Perceived level of service

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IS - 3

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Gender-based analysis of Zones of Tolerance for transit service quality considering intelligent transportation system

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Keywords

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