Abstract
Quality service of public transport is an important issue in transit systems as users’ needs and expectations have great relevance in transit modelling and implementation. This explanatory study examines young men and women’s expectations and perceptions regarding the transit quality of service by using the concepts of Zone of Tolerance (ZoT) and adequate and desired levels of service. Due to the critical role of Intelligent Transportation Systems (ITS) in public transport service enhancement, specific dimension, which reflects users’ perceptions and expectations over ITS, are also considered. ZoTs for men and women are obtained separately and the results show interesting differences, particularly women’s minimum acceptable and desired levels are higher than men and they have relatively bigger ZoTs.
| Original language | English |
|---|---|
| Pages (from-to) | 73-80 |
| Number of pages | 8 |
| Journal | Transportation Research Record: Journal of the Transportation Research Board of the National Academies |
| Volume | 2541 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 1 Jan 2016 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
-
SDG 9 Industry, Innovation, and Infrastructure -
SDG 11 Sustainable Cities and Communities
Keywords
- Public transport
- Service Quality
- SERVQUAL model
- Gender-based analysis
- Adequate, Desired and Perceived level of service
Fingerprint
Dive into the research topics of 'Gender-based analysis of Zones of Tolerance for transit service quality considering intelligent transportation system'. Together they form a unique fingerprint.Cite this
- APA
- Author
- BIBTEX
- Harvard
- Standard
- RIS
- Vancouver