Haptic resources in pain communication: new amputees redirecting doctors’ professional touch at the prosthetic clinic

Pain assessment is key in deciding whether amputee patients are fit to receive a prosthesis, but its interactional accomplishment is still underexplored. This study adopts multimodal conversation analysis to investigate how pain assessment is carried out during medical visits at an Italian prosthetic clinic involving 77 patients and 24 health professionals. In the analyzed data, doctors carry out pain assessment by asking patients whether they feel pain during palpation of the stump, and patients respond by elaborating on their sensations and using touch in turn. The analysis focuses on a collection of 10 cases in which patients use response expansions and self-touch to reorient doctors’ ongoing inquiry by specifying the type of sensation they experience and its location or to correct doctors’ previous inquiry. The analysis illuminates how the patient’s body becomes a resource for tactile practices that are shared between doctors and patients in the service of a common understanding of patients’ pain. This analysis provides new knowledge of a practice patients use to redirect doctors’ attention and understandings.