Healthcare workers’ perspectives on participatory system dynamics modelling and simulation: designing safe and efficient hospital pharmacy dispensing systems together

Mohammed Ibrahim Shire, Gyuchan Thomas Jun, Stewart Robinson

Research output: Contribution to journalArticlepeer-review

19 Downloads (Pure)

Abstract

With increasingly complex safety-critical systems like healthcare being developed and managed, there is a need for a tool that permits decision-makers to better understand the complexity, test various strategies and guide effective changes. System Dynamics (SD) modelling is an effective approach that can aid strategic decision-making in healthcare systems but has been underutilised partly due to the challenge of engaging healthcare stakeholders in the modelling process. This paper, therefore, investigates the applicability of a participatory SD approach based on healthcare workers' perspectives on ease of use (usability) and usefulness (utility). The study developed an interactive simulation dashboard platform which facilitated participatory simulation for exploring various hospital pharmacy staffing level arrangements and their impacts on interruptions, fatigue, workload, rework, productivity and safety. The findings reveal that participatory SD approach can enhance team learning by converging on a shared mental model, aid decision-making and identifying trade-offs. The implications of these findings are discussed as well as experience and lessons learned on modelling facilitation.
Original languageEnglish
Number of pages33
JournalErgonomics
Early online date16 Jun 2020
DOIs
Publication statusEarly online - 16 Jun 2020

Keywords

  • participatory modelling
  • computer simulation
  • pharmacy dispensary
  • healthcare
  • group-model-building

Fingerprint

Dive into the research topics of 'Healthcare workers’ perspectives on participatory system dynamics modelling and simulation: designing safe and efficient hospital pharmacy dispensing systems together'. Together they form a unique fingerprint.

Cite this