Impact of pharmacy medicine information service advice on clinician and patient outcomes: an overview

Jill Rutter, Paul Rutter

Research output: Contribution to journalArticlepeer-review

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Background - Pharmacy-led medicine information (MI) services are available in many countries to support clinicians and patients make decisions on use of medicines.

Objectives - To establish what impact, if any, pharmacy-led MI services have on clinician and patient outcomes.

- All published works indexed in Embase or PubMed, meeting this review’s inclusion and exclusion criteria, that wholly or partially attempted to measure the effects of MI advice were retrieved and assessed.

Results - Twenty studies were reviewed. Five broad themes were identified describing study findings, three were specific to clinicians: their views on the effect MI answers had; actions they took; and influence on their decision-making. A fourth theme centred on patient utilisation of advice, and the fifth on ‘process measures’ attempting to determine MI worth.

Discussion - Studies report on positive patient outcomes as a direct result of MI advice. Clinicians and patients acted upon the advice provided. Clinicians also reported using MI advice as a ‘safety net’, to check, reassure or confirm what to do. MI advice also demonstrated economic worth, although these studies are old.

- MI Service advice appears to effect clinician and patient outcomes. However, study design limitations require findings be viewed cautiously.
Original languageEnglish
Number of pages19
JournalHealth Information and Libraries Journal
Early online date16 Oct 2019
Publication statusEarly online - 16 Oct 2019


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