In-company online training: strategic and operational lessons

Brenda Cecilia Padilla Rodriguez, Alejandro Armellini, David Hawkridge

Research output: Contribution to journalArticlepeer-review


The benefits of online training in companies are well-known, but implementing successful programmes can be challenging. This paper draws on action research conducted during the implementation of an ambitious online training programme in a large Mexican company over a period of 12 months. The study identified operational and strategic lessons under four categories: (1) course design for in-company online training, with a focus on access and inclusion, (2) trainees as key stakeholders from the planning stage through to evaluation and enhancement, (3) skills, commitment, priorities and workload of trainers, and (4) effective online training as a lever for organisational change. Reflecting on the implications of these findings, as well as their application in other settings, can help relevant stakeholders and practitioners to implement successful in-company online training initiatives.
Original languageEnglish
Pages (from-to)193-208
Number of pages16
JournalProgressio: South African Journal for Open and Distance Learning Practice
Issue number2
Publication statusPublished - 1 Jan 2013


  • online training
  • workplace learning
  • organisations
  • course design
  • effectiveness evaluation
  • e-learning


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