Indicators for measuring the success of video usage in public services: the case of education

Vishanth Weerakkody, Andreea Molnar, Ramzi El-Haddadeh

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Despite the fact that governments continue to push the use of Information and Communication Technology (ICT) in public service provision, their adoption rate has not always been as high as expected. In this research, we focus on indicators that could lead to the adoption of video-to-video communication in education. With this aim we organized three focus groups with teachers from Ireland and Greece and one interview with the principal head teacher from an Irish primary school with the aim of understanding the most important criteria necessary for the adoption of video-to-video communication for collaborative education in primary and secondary schools. The paper presents the technical (network and application) and user (user experience and pedagogical) criteria that were identified through these focus groups.
Original languageEnglish
Title of host publicationACMIS 2014 proceedings
ISBN (Electronic)978-0-692-25320-5
Publication statusPublished - Aug 2014
EventAmericas Conference on Information Systems - Georgia, Savannah, United Kingdom
Duration: 7 Aug 201410 Aug 2014


ConferenceAmericas Conference on Information Systems
Country/TerritoryUnited Kingdom


  • public services
  • education
  • video to video communication
  • adoption
  • collaborative learning


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