Indicators for measuring the success of video usage in public services: the case of education

Despite the fact that governments continue to push the use of Information and Communication Technology (ICT) in public service provision, their adoption rate has not always been as high as expected. In this research, we focus on indicators that could lead to the adoption of video-to-video communication in education. With this aim we organized three focus groups with teachers from Ireland and Greece and one interview with the principal head teacher from an Irish primary school with the aim of understanding the most important criteria necessary for the adoption of video-to-video communication for collaborative education in primary and secondary schools. The paper presents the technical (network and application) and user (user experience and pedagogical) criteria that were identified through these focus groups.