Intelligent systems in healthcare: a socio-technical view

Andreea-Roxanna Obreja, Penny Ross, Peter Bednar

Research output: Chapter in Book/Report/Conference proceedingConference contribution


This chapter reflects on the relationship between various stakeholders in the health-care industry and intelligent medical systems. It takes into consideration the potential impact that intelligent systems have on health care. The aim of the chapter is to emphasise a set of decisive factors for the successful deployment of intelligent systems in health care including the individual needs of patients and medical staff. The motivation for this study was the publicity and investment that intelligent agents like Watson have benefitted from since the outset of their trial deployments in health-care organisations, which have preceded doctors’ feedback. In this chapter, we discuss some incentives to use intelligent medical systems and the ethical considerations. Potential roles of intelligent systems in health care are explored from a socio-technical perspective. Additionally, potential decisionmakers and their responsibilities in assessing the medical personnel’s attitude towards the intelligent systems before their final deployment are discussed. The conclusion outlines limitations of both human clinicians and intelligent agents and how they can work together to overcome them.

Original languageEnglish
Title of host publicationReshaping Accounting and Management Control Systems
Subtitle of host publicationNew Opportunities from Business Information Systems
EditorsKatia Corsi, Nicola Giuseppe Castellano, Rita Lamboglia, Daniela Mancini
PublisherSpringer International Publishing AG
Number of pages16
ISBN (Electronic)978-3319495385
ISBN (Print)978-3319495378
Publication statusPublished - 22 Mar 2017
Event2015 12th Annual Conference of the Italian Chapter of AIS - Rome, Italy
Duration: 9 Oct 201510 Oct 2015

Publication series

NameLecture Notes in Information Systems and Organisation
PublisherSpringer International Publishing AG
ISSN (Print)2195-4969
ISSN (Electronic)2195-4976


Conference2015 12th Annual Conference of the Italian Chapter of AIS
Abbreviated titleitAIS 2015


  • health-care systems
  • intelligent agents
  • intelligent systems
  • organisational change
  • socio-technical analysis
  • systems practice
  • work-related learning


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