Interface metaphors for automated mobile phone services

M. Howell, S. Love, Mark Turner, Darren Van Laar

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)peer-review


This paper describes a study designed to elicit categories of interface metaphors that can be applied to voice-based automated mobile phone services. The effects of genderand previous computing experience on users' preferences for these metaphor categories were also investigated. The motivation for this work is the potential improvement in usability and performance that interface metaphors may have for voice user interfaces (VUIs). especially if designed to accommodate for the individual differences of users. Through a user-centred design process metaphors were generated, selected, developed and utilised by participants to explain how to perform tasks with 2 different automated telephone services. Five different categories of metaphor were apparent, and were named 'Hierarchical', 'Shopping venue'. 'Transport system', 'Information provider', and 'Natural circular'. In addition, fixed line telephone competence and gender were significant factors affecting preference for the 'Transport system' and 'Shopping venue' metaphor categories respectively.
Original languageEnglish
Title of host publicationHuman-computer interaction: theory and practice part 1. Vol. 1
EditorsJ. Jacko, C. Stephanidis
Place of PublicationLondon
PublisherLawrence Erlbaum Associates
Number of pages5
ISBN (Print)9780805849301
Publication statusPublished - 2003

Publication series

NameHuman factors and ergonomics
PublisherLawrence Erlbaum Associates / CRC Press


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