@inbook{325960087c9b4d2e9c4cf45770867ef5,
title = "Interface metaphors for automated mobile phone services",
abstract = "This paper describes a study designed to elicit categories of interface metaphors that can be applied to voice-based automated mobile phone services. The effects of genderand previous computing experience on users' preferences for these metaphor categories were also investigated. The motivation for this work is the potential improvement in usability and performance that interface metaphors may have for voice user interfaces (VUIs). especially if designed to accommodate for the individual differences of users. Through a user-centred design process metaphors were generated, selected, developed and utilised by participants to explain how to perform tasks with 2 different automated telephone services. Five different categories of metaphor were apparent, and were named 'Hierarchical', 'Shopping venue'. 'Transport system', 'Information provider', and 'Natural circular'. In addition, fixed line telephone competence and gender were significant factors affecting preference for the 'Transport system' and 'Shopping venue' metaphor categories respectively.",
author = "M. Howell and S. Love and Mark Turner and {Van Laar}, Darren",
note = "Additional Information: Four volume set provides the complete proceedings of the 10th International Conference on Human-Computer Interaction held June, 2003 in Crete, Greece.",
year = "2003",
language = "English",
isbn = "9780805849301",
series = "Human factors and ergonomics",
publisher = "Lawrence Erlbaum Associates",
pages = "128--132",
editor = "J. Jacko and C. Stephanidis",
booktitle = "Human-computer interaction: theory and practice part 1. Vol. 1",
}