Internet or store? An ethnographic study of consumers' internet and store-based grocery shopping practices

Jonathan Elms, Ronan De Kervenoael, Alan Hallsworth

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    Abstract

    Drawing on practice theory, this paper develops an understanding of the interrelationships between where and when consumers shop (the internet, stores, and their preferred retailers), and what they purchase (via the internet and in-store). Ethnographic case studies are presented of two consumers’ internet and store-based shopping practices, and how these intersect with their everyday lives, using data generated from multiple, complementary methods over an eighteen-month period. To this end, the paper contributes to the extant internet grocery shopping literature by offering a wider understanding of internet usage, as well as to broader debates surrounding retail change and shopping practices. The managerial implications of internet shopping on the contemporary retail grocery environment are also described and discussed.
    Original languageEnglish
    Pages (from-to)234-243
    JournalJournal of Retailing and Consumer Services
    Volume32
    Early online date21 Jul 2016
    DOIs
    Publication statusPublished - 1 Sep 2016

    Keywords

    • Grocery shopping
    • Practice
    • Internet
    • Ethnography

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