Investors in people and business excellence in the United Arab Emirates Part 2: from BE to IIP – a case study

Alaa Garad, Fiona Martis

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    Abstract

    Interesting developments are taking place in the United Arab Emirates in relation to national and organizational HRD policy and practice. These focus upon an approach which seeks to build upon and ultimately integrate standards drawn from the models of Business Excellence (BE) and Investors in People (IIP). In this the second of a two-part article a case study is presented which illustrates the combined benefits of the two standards. The article draws out the practice initiatives and achievements taken by the case organization — a large hotel in Abu Dhabi — in developing from BE to IIP. An integrated model offers national and organizational HRD a challenging but exciting prospect. Potential benefits in seeking to apply such an organization development approach go beyond a mere aggregation of IIP and BE. A key implication is the development of an understanding of how the two models can work together.
    Original languageEnglish
    Pages (from-to)67-79
    Number of pages13
    JournalInternational Journal of HRD Practice Policy and Research
    Volume2
    Issue number1
    DOIs
    Publication statusPublished - 1 Apr 2017

    Keywords

    • business excellence
    • EFQM
    • IIP
    • HRD
    • organization development
    • hospitality
    • UAE

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